Maryland Storage Service Terms and Conditions

These service terms and conditions set out the rules for using Maryland Storage’s storage-related services in the UK. By making a booking, confirming a reservation, or otherwise instructing us to provide a service, you agree to be bound by these terms. Please read them carefully before proceeding. These terms apply to storage bookings, access arrangements, payment obligations, cancellations, collections, disposal instructions, and your responsibilities in relation to items placed into storage or handled as part of our service.

Maryland Storage provides a professional storage service designed to support personal and business users who need secure, short-term or longer-term storage solutions. Unless we agree otherwise in writing, all services are supplied on a standard basis and are subject to these terms. In these conditions, references to “you” and “your” mean the customer, account holder, or person acting on behalf of the customer, and “we”, “us”, and “our” mean Maryland Storage.

These terms are intended to be clear and practical. They do not affect your statutory rights as a consumer where those rights apply. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for fraud.

1. Booking Process

To arrange a storage booking, you may be asked to provide your name, contact details, item description, preferred storage period, and any special handling requirements. A booking is only confirmed when we accept it, whether by written confirmation, electronic acceptance, or another clear form of agreement. Until confirmation is issued, no place, unit, or service slot is guaranteed.

We reserve the right to decline a booking where we reasonably believe the requested service is unsuitable, unsafe, unlawful, or unavailable. We may also refuse a booking if the items proposed for storage are prohibited, excessively hazardous, improperly packed, or inconsistent with these terms. Where identification, ownership evidence, or additional information is required, you must provide it promptly and accurately.

Any quote or estimate provided before confirmation is based on the information available at that time and may change if the scope of the service changes. If you request modifications after the booking has been accepted, including changes to dates, volume, item type, or access requirements, we may revise the price, conditions, or availability accordingly. It is your responsibility to ensure all information supplied is complete, current, and correct.

2. Access, Storage Use, and Customer Responsibilities

You must use the storage service responsibly and in a manner consistent with the purpose for which it was supplied. You are responsible for ensuring that all items delivered for storage are suitably packed, labelled where appropriate, and safe to handle. We are not responsible for packaging failures, insufficient wrapping, or damage caused by inherent weakness, poor preparation, or unsuitable containers.

Unless we state otherwise, access to stored items will be subject to our operational procedures and reasonable security requirements. We may require advance notice for access, supervised handling, or verification of identity before allowing entry or release. You must not attempt to access restricted areas, interfere with other customers’ items, or use the premises for any unlawful, disruptive, or dangerous purpose.

It is your duty to ensure that any goods stored are lawful to possess and can legally be stored in the UK. You must not place items into storage that are stolen, counterfeit, unlicensed, recalled, contaminated, or prohibited by law. If we suspect that any stored item breaches these terms or applicable law, we may inspect, isolate, refuse, or remove the item and may notify the relevant authorities where appropriate.

3. Payments and Charges

All fees must be paid in accordance with the pricing and billing arrangement agreed at the time of booking or as later revised in writing. Charges may include storage fees, collection or delivery charges, access charges, administration fees, cleaning fees, disposal costs, late payment charges, and any other agreed service costs. Unless stated otherwise, prices are exclusive of VAT and any applicable taxes or duties.

Payment must be made by the method and on the schedule specified in your booking confirmation or invoice. If payment is due in advance, your storage space or service may be withheld, suspended, or cancelled if payment is not received on time. Where payment is made by card, direct debit, bank transfer, or other electronic method, you authorise us to collect the sums due and any additional agreed charges arising from your use of the service.

If you fail to pay any amount when due, we may charge interest on the overdue balance at the statutory rate applicable to business-to-business or consumer transactions, as relevant, together with reasonable recovery costs. Repeated late payment may result in suspension of access, refusal of further services, or termination of the booking. You remain responsible for all sums incurred up to the date of cancellation or termination.

4. Cancellations, Amendments, and Early Termination

You may request cancellation of a booking before the service begins, subject to any minimum notice period or non-refundable deposit stated at the time of booking. If cancellation is made after confirmation, we may retain part or all of any deposit to cover administrative work, scheduling commitments, or capacity reserved for you. Where work has already started, you may be charged for any completed or partially completed services.

Amendments to dates, service type, item list, or storage duration are subject to our approval and availability. We are not obliged to accept changes that would materially alter the nature of the booking or create operational difficulty. If we agree to a change, the price, timing, and other relevant terms may be updated. Any amended arrangement will replace the corresponding original details for the affected part of the service.

We may terminate the service immediately if you breach these terms, provide false information, fail to pay amounts due, store prohibited items, or behave in a way that places people, property, or the service at risk. If termination occurs, you must promptly remove your items, settle all outstanding charges, and follow any lawful instructions we give regarding collection, transfer, or disposal. Failure to do so may lead to storage fees continuing to accrue.

5. Liability, Risk, and Insurance

We will exercise reasonable care and skill in providing the storage service, but we do not guarantee that every risk can be eliminated. You are responsible for arranging adequate insurance for your goods unless we expressly agree otherwise in writing. Any insurance we may hold for our own operations does not automatically cover customer property unless specifically stated.

To the fullest extent permitted by law, we are not liable for loss or damage caused by events outside our reasonable control, including but not limited to fire, flood, storm, theft, vandalism, utility failure, industrial action, governmental action, or delays caused by third parties. We are also not responsible for deterioration resulting from the nature of the goods, pre-existing defects, inadequate packing, insects, mould, corrosion, temperature sensitivity, or hidden faults.

Nothing in these storage service terms excludes or limits liability where such exclusion would be unlawful. Where we are found legally responsible for loss or damage to your property, our liability will be limited to the lesser of the proven direct loss or the amount reasonably recoverable under any insurance we maintain for the relevant service, unless a different limit is required by law. We shall not be liable for indirect or consequential losses, loss of profit, business interruption, or loss of opportunity.

6. Prohibited Items and Waste Regulations

You must not store or deliver any item that is illegal, dangerous, environmentally harmful, or subject to special legal controls unless we have expressly agreed in writing and all legal conditions have been met. This includes, without limitation, explosives, firearms, ammunition, live animals, perishable goods, liquids that may leak, radioactive materials, controlled drugs, and waste that is hazardous or requires specialist disposal.

If your booking involves the removal, handling, clearance, or disposal of unwanted items, you must ensure that all waste is correctly described and separated before handover. We operate in accordance with UK waste regulations and expect customers to comply with all relevant obligations concerning the identification, transfer, storage, and disposal of waste. Waste must not be misdescribed as reusable goods, and hazardous materials must be declared in advance.

You accept responsibility for the lawful classification of any waste or unwanted materials associated with your booking. If items are identified as regulated waste, contaminated waste, electrical waste, or otherwise controlled material, additional charges may apply for compliance checks, handling, transport, documentation, or disposal. Where required by law, we may refuse collection, isolate the material, or arrange for specialist treatment through an authorised third party at your cost.

7. Collection, Return, and Release of Goods

Where we agree to collect, deliver, or release items from storage, you must ensure that the nominated person is authorised to act on your behalf and can satisfy identity checks if requested. We may refuse release if payment is outstanding, if there is a dispute over ownership, or if the request does not match the details held on file. We are entitled to make reasonable verification checks before handing over any stored property.

Any timescale given for collection or return is an estimate unless specifically stated otherwise. Delays can arise because of access restrictions, packing complexity, traffic, weather, safety concerns, or operational demand. We will use reasonable efforts to meet agreed timings, but we are not responsible for minor delays that do not materially affect the service. You should ensure that the collection or return location is suitable for safe loading and unloading.

Once goods have been released to you or your representative, the risk in those goods passes immediately unless we have expressly agreed to continue handling them. You should inspect items promptly and notify us of any apparent issue without delay. Failure to raise a concern within a reasonable time may make it harder to investigate the matter and may affect any claim.

8. Complaints, Disputes, and General Terms

If you believe there is a problem with the service, you should notify us as soon as reasonably possible with sufficient details to allow us to investigate. We may request photographs, documents, or other evidence. Any complaint will be assessed fairly and in line with the information available to us. Raising a complaint does not automatically suspend your payment obligations unless we agree otherwise in writing.

We may update these terms from time to time to reflect changes in law, operational practice, pricing structures, or service design. The version in force at the time of your booking will normally apply to that booking, unless a change is required by law or is necessary to address a safety or regulatory issue. Continued use of the service after notice of a change may indicate acceptance of the updated terms for future bookings.

These terms, together with your booking confirmation and any written amendments, form the entire agreement between you and Maryland Storage regarding the relevant service. They are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. Nothing in these terms affects any rights you may have under applicable UK law.